Shipping & Returns



Processing Times

  • Orders placed Monday through Friday (excluding holidays) will be processed within 3-5  business days. 
  • Orders placed on Saturdays and Sundays will begin processing the following business day.
  • During Black Friday, Cyber Monday and major sales, order processing can be up to 15 business days and will be stated on the site.
  • All customers will receive a separate email with tracking information when the order has shipped. 

Domestic and Free Shipping 

  • Standard Domestic Orders are shipped via UPS and are shipped to addresses within the United States.
  • $10 Shipping Fee = Orders $49 and Under. 
  • $14 Shipping Fee = Orders $50 - $99
  • $19.99 Shipping Fee = Orders 100+ 
  • We will send the tracking number to the email address you provide in your order.
  • Please Allow 5-7 business days "After Processing" for delivery

If you have any questions regarding shipping policies or tracking your shipment, please email



All sales are Final! We will only replace orders that are inaccurate or defective.

If your order arrives damaged or your product seems to be defective please contact customer service at


Damaged Products:

If your item arrives damaged, please send an email to Please include your name, order/invoice number, and images of the damages.  

Lost/Stolen Package:

If you have not received your packaged or it is stolen, please contact UPS to file a lost/stolen package claim. Once the claim has been filed please update us with claim number and we will send out a replacement.

Adverse Reactions

If a reaction occurs, please contact your physician immediately. Once you have consulted a physician please contact us with your before and after picture at

Limitation of Liability

Koil shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, interpretation or misinterpretation of product benefits or the performance of the products, even if Koil has been advised of the possibility of such damages.